Our Customer Services will be happy to assist you:
- Monday to Friday 8:30-17:00 hours on +31 (0)70 348 4000
- Submit your question 24/7 via our Self Service Portal (SSP) or e-mail
- Access to Terminal South by appointment only
- Address: Terminal South, 5th Floor, Schedeldoekshaven 101, 2551 EM The Hague
- Postal address: P.O. Box 20061, 2500 EB, The Hague, The Netherlands
- Submit your Suggestion, complaint or compliment
- Monday to Friday 10:00-16:00 hours on +31 (0)70 348 4040
- Submit your question 24/7 via our Self Service Portal (SSP)
- Does your organisation not work in SSP? E-mail us at 3W-TEM or TransferTrips
- Submit your observations via Suggestion, complaint or compliment
Contact information Travel Agent: VCK Travel
- NOTE! For changes or cancellations, do not contact VCK Travel by telephone. Please send your request (including booking details) by e-mail only.
- Monday to Friday 08:30-17:00 hours. If closed, redirected to 24 hour service
- Bookings via TEM: TEM@vcktravel.nl or +31 (0)88 - 1201947
- Not in TEM? Rijksoverheid@vcktravel.nl or +31 (0)88 1201932
- Groups (10+ persons): Groepenoverheid@vcktravel.nl or +31 (0)88 1201950
- Monday to Friday 10:00-13:00 and 14:00-16:00 hours on +31 (0)70-348-4040
- Submit your question 24/7 via our Self Service Portal (SSP) or e-mail
- Families and grous by appointment only via our Self Service Portal or e-mail
- Address: Ground Floor (next to the reception), Rijnstraat 8, 2515 XP, The Hague
- Postal address: P.O. Box 20061, 2500 EB, The Hague, The Netherlands
- Submit your Suggestion, complaint or compliment
- Monday to Friday 9:00-12:45 and 13:30-16:00 hours on +31 (0)70 348 4300
- Submit your question 24/7 via our Self Service Portal (SSP) or e-mail
- Access to the premises by appointment only
- Address: Diepenhorstlaan 20, 2288 EW, Rijswijk
- Postal address: P.O. Box 20061, 2500 EB, The Hague, The Netherlands
- Submit your Suggestion, complaint or compliment
- Overview of the 3W contacts (only available via Rijksportaal)
- Submit your Suggestion, complaint or compliment
- Customer contact person, account manager or financial contact person please contact our relationship managers.
- Overview of the 3W contacts (only available via Rijksportaal)
- Submit your Suggestion, complaint or compliment