Contact

Our Customer Services will be happy to assist you:

Monday to Friday 8:30-17:00 hours on +31 (0)70 348 4000
Submit your question 24/7 via our Self Service Portal (SSP) or e-mail
Access to Terminal South by appointment only
Address: Terminal South, 5th Floor, Schedeldoekshaven 101, 2551 EM The Hague
Postal address: P.O. Box 20061, 2500 EB, The Hague, The Netherlands
Submit your Suggestion, complaint or compliment

Monday to Friday 10:00-16:00 hours on +31 (0)70 348 4040
Submit your question 24/7 via our Self Service Portal (SSP)
Does your organisation not work in SSP? E-mail us at 3W-TEM or TransferTrips
Submit your observations via Suggestion, complaint or compliment

Contact information Travel Agent: VCK Travel

NOTE! For changes or cancellations, do not contact VCK Travel by telephone. Please send your request (including booking details) by e-mail only.
Monday to Friday 08:30-17:00 hours. If closed, redirected to 24 hour service
Bookings via TEM: TEM@vcktravel.nl or +31 (0)88 - 1201947
Not in TEM? Rijksoverheid@vcktravel.nl or +31 (0)88 1201932
Groups (10+ persons): Groepenoverheid@vcktravel.nl or +31 (0)88 1201950

Monday to Friday 10:00-13:00 and 14:00-16:00 hours on +31 (0)70-348-4040
Submit your question 24/7 via our Self Service Portal (SSP) or e-mail
Families and grous by appointment only via our Self Service Portal or e-mail
Address: Ground Floor (next to the reception), Rijnstraat 8, 2515 XP, The Hague
Postal address: P.O. Box 20061, 2500 EB, The Hague, The Netherlands
Submit your Suggestion, complaint or compliment

Monday to Friday 9:00-12:45 and 13:30-16:00 hours on +31 (0)70 348 4300
Submit your question 24/7 via our Self Service Portal (SSP) or e-mail
Access to the premises by appointment only
Address: Diepenhorstlaan 20, 2288 EW, Rijswijk
Postal address: P.O. Box 20061, 2500 EB, The Hague, The Netherlands
Submit your Suggestion, complaint or compliment